Customer Service Policy

Our Commitment

We are dedicated to delivering a smooth, satisfying shopping experience for every customer. Our customer support team is here to assist you with order questions, product inquiries, and after-sales support, and we strive to respond to all requests promptly and thoughtfully.

How to Reach Us

For all questions, concerns, or support requests, you may contact our customer support team through the official support channel on our website. We aim to respond to all inquiries within 1–2 business days. Messages received on weekends or public holidays will be addressed on the next business day.

Order Assistance

  • Order Updates & Tracking: Once your order is shipped, a tracking number will be sent to the email provided at checkout. You may use this number to monitor your delivery status at any time. Our team can also assist with tracking inquiries.
  • Order Modifications: If you need to update your shipping address, adjust item details, or cancel your order, please contact us as soon as possible. Modifications can only be made before your order is dispatched. Once shipped, changes cannot be processed.

Shipping & Delivery Support

All orders are processed and shipped within 1–3 business days, with an estimated delivery window of 6–12 business days. Free shipping applies to all orders with no minimum purchase required.

If your package is delayed, lost, or shows unusual tracking status, please reach out to our team immediately. We will work with logistics partners to locate your package and resolve the issue as quickly as possible.

Returns & Refunds Support

We accept returns within 60 days of delivery for eligible items. Our support team will guide you through the full return process, including return instructions and status updates.

Upon receipt and inspection of your returned item, refunds will be processed within 5–10 business days and issued to your original payment method. All refunds are processed in United States Dollars (USD).

Defective, Incorrect or Damaged Items

If you receive a defective item, an incorrect order, or a product damaged in transit, please contact our support team within a reasonable time after delivery with your order number and photos of the issue. We will resolve the matter promptly via replacement, full refund, or store credit, at no additional cost to you.

Your Satisfaction Matters

We value your feedback and use it to improve our products and services. If you have any questions or concerns not covered in this policy, please do not hesitate to reach out to our team.